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Deposits, Withdrawals and Verification on jililivo

Your jililivo account runs on bKash, Nagad and Rocket — the wallets already on your phone. Add funds from the deposit screen, request a withdrawal when your balance is ready, and keep your account verified so nothing holds up the queue.

bKash depositNagad transferRocket paymentfast withdrawalssecure verification
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jililivo Deposits, Withdrawals and Verification on jililivo
jililivo Verifying Your jililivo Account

Verifying Your jililivo Account

Verification protects your account — it means only you can request a withdrawal. The process is short: upload a clear photo of your national ID or passport from the account settings page, then confirm your mobile number with the OTP we send. Once both are checked, your account is marked verified and withdrawals can move without holds. If something looks unclear on

the document image, our support team will tell you exactly what to re-upload rather than leaving the request stuck. Keep your documents ready and the whole thing moves quickly.

  • Go to account settings — Find the verification section inside your account settings — it lists exactly which documents are needed.
  • Upload your ID — Take a clear photo of your national ID card or passport and upload it directly from your phone camera.
  • Confirm your mobile number — Enter the OTP sent to your registered number to confirm the mobile is yours and active.
  • Await confirmation — We review the documents and mark the account verified. Support will contact you if anything needs to be re-submitted.
jililivo Putting Money into Your jililivo Account

Putting Money into Your jililivo Account

Open the cashier from any screen inside the lobby — it sits in the same row as your balance. Pick bKash, Nagad or Rocket, then follow the wallet flow your phone already knows. The amount lands in your jililivo balance once the wallet confirms the transfer. We don't add fees on our side, but check your wallet app's own terms for any

charges it applies. If you're in Chattogram or anywhere else in Bangladesh, the process is exactly the same — wallet to account, done.

  • Open the cashier — Tap your balance or the cashier icon from inside the lobby to reach the deposit screen.
  • Choose your wallet — Select bKash, Nagad or Rocket — whichever is active on your phone right now.
  • Send and confirm — Enter the amount, copy the account number shown, send from your wallet app and confirm with your PIN.
  • Balance updates — Your jililivo balance refreshes once the wallet sends its confirmation — you can start from there.
jililivo Withdrawals Back to Your Wallet

Withdrawals Back to Your Wallet

When you want your balance out, head to the cashier and pick the withdrawal tab. Choose bKash, Nagad or Rocket — use the same wallet you deposited with where possible, since that keeps the account trail clean. Enter the amount, add your wallet number, and submit. We process the request on our end; your wallet app will notify you when the transfer

arrives. Verification needs to be complete before a withdrawal can move — that step is covered in the section below.

  • Open withdrawal tab — From the cashier, switch to the withdrawal tab and confirm your account is fully verified before continuing.
  • Pick a payout wallet — Select bKash, Nagad or Rocket and enter the wallet number you want the funds sent to.
  • Enter the amount — Type in how much you want to withdraw, staying within your available balance as shown on screen.
  • Submit and wait for notification — Confirm the request. Your chosen wallet app will push a notification once the funds arrive on that side.
WALLET OPTIONS

Payment Methods We Accept

We accept the three mobile wallets Bangladesh uses every day. Each one connects directly to the jililivo cashier — no third-party redirect, no extra app needed beyond what you already have. Upay and bank transfer options may appear depending on your account region; availability follows local law and eligible region rules.

bKash Deposit or withdraw directly through your bKash account. Enter the amount, send to the number shown, confirm with your bKash PIN.
Nagad Nagad transfers connect straight to the cashier. Fast to send, straightforward to confirm inside the Nagad app.
Rocket Use your Rocket wallet for deposits and withdrawals. The cashier shows the correct Rocket number for each transaction.
Upay Upay is available for accounts in supported regions. Check your cashier screen to see if it appears for your account.
Bank Transfer Bank transfer is available for selected accounts. The cashier will show bank details and reference codes when this option is active.

Banking Questions Answered

These are the questions we hear most about deposits, withdrawals and account verification. If yours isn't here, our support team can help directly through the contact option in your account.

Open the cashier, select bKash, note the account number shown, send the amount from your bKash app, and confirm with your PIN. Your balance updates once bKash confirms.

We recommend withdrawing to the same wallet used for the deposit. If you need to use a different one, contact support first so they can check your account and approve the change.

Minimum amounts are shown on the cashier screen for each payment method. We don't publish a single figure here because wallet rules can adjust — always check the cashier before sending.

A hold usually means verification is incomplete or a document needs re-uploading. Check your account settings for any pending step. Our support team can confirm the exact reason quickly.

Yes. Your account needs to pass the ID and mobile verification steps before any withdrawal can process. The verification section in account settings walks you through each step.

jililivo does not charge a transfer fee on our side. Your Nagad or Rocket app may apply its own charges — check inside your wallet app for its current fee schedule.
Reference

Jililivo Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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