Reference

How jililivo Handles Your Personal Data

This Privacy Policy explains what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use the lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and session controlsData retention clarityYour right to request changes

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What We Collect and Why We Collect It

jililivo Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, contact details and the information needed to verify your account. Every time you make a deposit or withdrawal — whether through bKash, Nagad or Rocket — we log the transaction reference, amount and wallet identifier attached to that session.

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We do not store your full mobile wallet PIN or password; only the data required to match the transaction to your account is retained. Device data such as your browser type, IP address and session timestamps are collected automatically to protect your account from unauthorised access.
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If you reach us through our support channel, the conversation record is kept so we can follow up accurately. All data we hold is used for account operation, fraud prevention and service improvement — never sold to third parties for marketing. Availability of our services, and
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the data rights that apply to you, depend on your local law and the eligible regions we serve. If you are accessing from Bangladesh, those conditions apply in full.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. We aim to acknowledge privacy requests promptly and resolve them through the same channel you used to reach us — whether that is live chat, email or the in-app message thread linked to your account.

Live Chat Open the chat widget inside your account to send a privacy request directly. Our team reads every message and will confirm receipt before responding.

Email Support Write to our support address with your account username and the nature of your request. We respond through the same email thread so your query stays in one place.

In-Account Messaging Log in on mobile or desktop and use the message section under your account settings to submit a data query tied directly to your account record.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security on jililivo covers four areas: how we store account credentials, how payment data from bKash, Nagad and Rocket flows through our system, how long we keep records, and how you can request changes or deletion. We use SSL encryption across all account and payment pages. Session tokens expire automatically after inactivity, which means a device left unattended cannot remain logged in indefinitely. We keep your data only as long as your account is active or as required by the regulations of the eligible regions we serve.

Wallet Data Separation

bKash, Nagad and Rocket payment references are stored separately from your login credentials. Your wallet number is masked in your account history after the transaction is confirmed.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences through your browser settings at any time.

Retention and Deletion

Account records are kept while your account remains open. If you close your account, we retain only the data required by applicable rules in eligible regions, then delete the rest.

Access and Correction Rights

You can request a summary of the personal data we hold, ask us to correct inaccurate details, or raise an objection. Contact support via live chat or email to start the process.

Common Questions About Your Privacy on jililivo

These questions cover the data rights and policy details that account holders ask about most often. If your question is not here, live chat or email support is the fastest way to get a direct answer tied to your specific account.

We collect your name, contact details and identity information needed to verify your account. Device data like your IP address and session timestamps are also recorded to keep your account secure.

Transaction references and wallet identifiers are logged to match deposits and withdrawals to your account. Your full wallet number is masked in your account history once the transaction is confirmed.

We do not sell your data to third parties for marketing. Data may be shared only where required by the regulations of eligible regions we serve, or with payment processors completing your transaction.

Contact us through live chat or the in-account message section with your username and a data access request. We will confirm receipt and respond through the same channel.

Yes. If you close your account and request deletion, we remove data beyond what applicable rules in eligible regions require us to retain. Submit the request through email or live chat support.

Session cookies keep you logged in during your visit. Analytics cookies help us understand lobby usage patterns. You can manage or block cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appjililivo App InfoRoulette Supreme

How jililivo Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Wallet Data Separation

Cookie Controls

Retention and Deletion

Access and Correction Rights

Common Questions About Your Privacy on jililivo

01 What personal data does jililivo collect when I open an account?

02 Is my bKash, Nagad or Rocket wallet number stored on jililivo?

03 Does jililivo share my data with third parties?

04 How do I request a copy of the data jililivo holds about me?

05 Can I ask jililivo to delete my account data?

06 How does jililivo use cookies, and can I turn them off?

Privacy Policy

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