Reference

Terms That Cover Your Account and Wallet

Everything you agree to when you join sits on this page, from how your account wallet is credited to what we expect from each other once a bet is placed.

Plain-English account rulesWallet and payout termsFair round settlementSupport inside your account
jililivo Terms That Cover Your Account and Wallet
ASK US DIRECT

Where to Raise a Terms Question

A rule you do not follow should never cost you a round, so ask us early instead of guessing. The help tab inside your account opens a chat with our Bangladesh support desk, and the same queue takes wallet, game and access questions. Have your account number ready and explain what happened in one line. If it is a payment question, tell us which rail you used — bKash, Nagad, Rocket or Upay — plus the amount and the transaction ID from your history.

Team online

In-account chat

Open the help tab from your dashboard and a thread starts with our support desk. Quote your account number and keep the thread open — it is the quickest way for us to trace a dispute over a rule.

Payment lines

For anything touching bKash, Nagad, Rocket or Upay, send the transaction ID printed in your wallet history. We match it against the credit on your account before replying, so the answer you get is specific.

Access problems

If you cannot sign in, tell support the mobile number registered on the account and the device you are holding. We check whether a one-time code was issued and walk you back in from there.

DATA AND HANDLING

How We Handle Your Account Details

The details you give at sign-up — your name, mobile number and payment account — are what we use to run your wallet, check payouts and keep your account reachable. We do not sell them on. Cookies and session tokens keep you signed in between pages, and clearing them signs you out, which is the safe move on a shared phone. Payment names and transaction IDs stay on file after a payout so a dispute can still be traced. You can ask us in chat to close your account, and we will tell you plainly what we keep and what goes.

Name and number at sign-up

Your legal name, mobile number and date of birth are held against the account. Changing them later needs a chat and a document check, so the record still matches your bKash or Nagad account.

Session cookies

Cookies carry your sign-in between pages and lapse when you clear them in browser settings. On a shared phone, clearing them before you hand the handset over is the step that ends the session.

Sign-in codes

A one-time code goes to the mobile number on your account whenever you sign in from a new device. If a code arrives when you did not request one, message support and we lock the account.

Records we keep

Payment records, transaction IDs and settled wagers stay on file so a payout can be traced later. Ask in chat for a change or a closure and we say what remains for accounting.

Questions We Get About These Terms

Most of what reaches our support desk about these terms is the same handful of questions, so we have put the answers here in plain words. If yours is not among them, the chat inside your account is the place to raise it — a short message with your account number gets a faster reply than a long one. Nothing below replaces the terms themselves; it simply explains how we apply them day to day.

Yes. The rules start the moment your account is created and hold for as long as it stays open, including any stretch of time when you are not using the lobby.

That rests on your local law and eligible regions. Check what is permitted where you are before you join, and do not use the lobby in a place where it is not allowed.

Open your wallet history and copy the transaction ID from bKash. Send that ID through the in-account chat and our team traces the transfer, then credits your wallet once it is confirmed.

Because we pay back through the rail you paid in with. If the names differ, the payout cannot be matched to your account, so we hold it until you explain the difference to support.

Message support from inside your account and ask us to close it. Any balance not tied to an open wager goes back to your bKash, Nagad or Rocket account once verification is complete.

When a payment rail or a game rule shifts, we publish the new wording on this page. Keep using your account after that and the updated version applies to your rounds.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.